STUDENT
HANDBOOK
STUDIO OVERVIEW & POLICY GUIDE
BOOKMARK OUR SHORBY PAGE!
We've put all our useful links in one place to make life as easy as possible for you!
If you haven't already, make sure to visit www.shor.by/airspace and either bookmark the page, or save a shortcut to your phone's homescreen - if you need help ask our team :)
A lot of the following information will refer to this page.
This handbook is designed to offer a comprehensive overview of AirSpace policies, with an accompanying "how to" guide to help you get started with your training at the AirSpace!
We advise every student to review and familiarise themselves with the information in this handbook.
If you are eager to jump into classes and start your training quickly, you can head to our Quickstart Guide section, but please ensure you are aware of all the policies and procedures relevant to you prior to commencing your training with us!
CONTENTS
COVID-19 VACCINATION REQUIREMENTS
All AirSpace Staff, including coaching staff, physiotherapy, and massage, are fully vaccinated.
Under the new Government mandates, we now also require all AirSpace students and clients to be fully vaccinated against the COVID-19 virus.
Visual proof of vaccination will be required, and each individual will be asked to sign a legal document declaring that they have done this.
ACCEPTABLE PROOF OF VACCINATION
RESERVATIONS & CHECK-INS
Attendance to any group class requires a booking reservation, which requires an active pass to hold the reservation.
RESERVATION & CANCELLATION WINDOWS
These can differ from class to class, but can be seen from within the class booking app.
Refer to our Quickstart Guide for more information!
PRIVATE COACHING
Our coaching staff will make every effort to accomodate students where possible, but as we have many students employing our private coaching services, all session times need to be run to schedule,
Cancellation notice for private coaching sessions requires 24 hours notice or your session may be forfeited.
AIRYOGA 1:1 PRE-REQUISITE
Please note that ALL new students who have not attended our AirYoga group classes before are required to first attend a 1:1 AirYoga Orientation session.
These are a 30 minute personal coaching session designed to ensure student safety and competency with using the aerial hammocks and inverting.
Refer to our Quickstart Guide for more information!
CLASS ETIQUETTE - RESPECT, SUPPORT, ENCOURAGE
Training is rarely easy, and striving for change often means stepping outside our comfort zone.
At AirSpace, we want to make sure we provide a happy, healthy, and safe environment for every member in our community to reach new heights, no matter where they are on their journey.
We ask all our students and staff to do their part in creating this environment by upholding three important values at all times - respect, support, and encouragement.
And remember yourself in this equation - these values aren't just to be shown to others, but to ourselves as well!
HOW TO DEAL WITH FEAR, INJURY, ILLNESS, & PLATEAUS
At some point, each of us is likely to experience one (or more?) of these obstacles.
For each of us, our personal experience with these challenges will be unique and individual, and will require more than just general advice. And that's what we're here for.
You are the expert on you and we are the experts on all things training, and that means guiding students through things like fear, injury, illness, or training plateaus!
So, if you experience any of these obstacles, or even just find yourself unsure of exactly WHAT you want your goals to be - book in a chat with us! We offer free Goal Reviews for every AirSpace student, and recommend booking these on a regular basis as a preventative measure!
INAPPROPRIATE OR AGGRESSIVE BEHAVIOUR
At AirSpace, we want to provide an environment that supports and encourages our members in being the happiest and healthiest they can be. This means our studio needs to feel like a safe environment for everyone.
Whilst it is not something we have had to deal with much in the past, for the wellbeing of every member of our community, AirSpace will not tolerate any aggressive or inappropriate behaviour, either towards another student or towards a staff member.
In the case of an incident, the relevant person(s) will be asked to leave immediately. Any repeat occurrences may result in a lifetime ban.
Aggressive behaviour includes verbal and physical abuse to a person or property, and includes behaviour that causes emotional harm to another.
Inappropriate behaviour refers to unwarranted or unsolicited behaviour that can be reasonably interpreted to be demeaning or offensive. This includes but is not limited to oppressive attitudes towards any minority group.
MEMBERSHIP SUSPENSIONS
Membership suspension requests can be submitted using the Membership Change Request form. You can find this at the shorby page.
Please note that requests must be submitted at least 7 days prior to the requested start date.
Conditions
A membership plan may be suspended only up to 3 times per calendar year, with a maximum total time period of 2 months per plan.
Compassionate Grounds
Requests with less than 7 days notice may be granted on compassionate grounds in extenuating circumstances, including but not limited to injury or illness.
Please note that these will be granted at the discretion of the AirSpace.
UPGRADING & DOWNGRADING MEMBERSHIP PLANS
At AirSpace, we understand that life is dynamic and always evolving, and things like schedules and obstacles can shift over time. While we encourage consistency and commitment to training, we also know that having the right plans to fit your individual, unique, situation will lead to the greatest success.
Membership plans can be upgraded or downgraded by submitting a Membership Change Request form. You can find this at the shorby page.
Please note that requests must be submitted at least 7 days prior to the next billing date of the affected plan(s).
Conditions
A membership plan may be adjusted only up to 3 times per calendar year. We highly recommend booking in a Goal Review with us prior to making any changes to ensure you are best informed before making any decisions!
Please note if you wish to cancel a plan entirely, please scroll down to the Membership Termination Policy below.
MEMBERSHIP TERMINATION POLICY
To terminate a membership, a Cancellation Request form will need to be filled out and submitted at least 7 days prior to the next month's billing.
To receive the above form, please send an email to admin@airspaceperth.com.au
Keep in mind that we offer suspensions if you're just wanting to take a break! We also offer free Goal Review sessions to all of our students, to help with reassessing goals and navigating all the obstacles life likes to throw at us! You can access both of these options via the shorby page
INTERRUPTIONS DUE TO COVID-19
Interruptions include government mandated gym closures, studio closure due to exposure site listing, individual's dealing with government-enforced quarantine periods, and close contact status.
Now you've read through our policies, you're ready to jump into your training - click the link below to head to our Quickstart Guide, and we'll see you in-studio shortly!!
AirSpace Pty Ltd 2021